About the Presenters
Mary Ellen Gornick, MA
Senior Vice President, Global Services
Mary Ellen is a nationally recognized expert in the field of work-life. Mary Ellen leads the Work-Life Consulting Practice and the National Training Center at WPO. Work-life innovation is the focus of the WPO consulting practice, assisting clients in designing creative approaches to investing in Human Capital. Ms Gornick helps clients determine new directions through organizational assessments, impact studies, strategy development and unique program initiatives. Comprehensive personal and professional development programs are delivered through a national network of trainers in traditional and on-line venues.
Prior to joining Workplace Options, Ms. Gornick founded the CPA Group a nationally recognized work life consulting and training organization. Ms Gornick is a founding board member and past President of the Alliance of Work-Life Progress (AWLP). She is an instructor in the Boston College - AWLP certificate program and currently serves as a subject matter expert on the EAPA Work-Life Committee. Ms. Gornick earned a Master's Degree from the University of Chicago, School of Social Service Administration and is currently associated with the Entrepreneurship Center, housed in the School of Management at Purdue University-Calumet.
Dirk Hansen, M.S., LMHC
Vice President of Global Clinical Quality and Outcomes – based in the UK
Dirk joined WPO as Clinical Manager in 2003, beginning with oversight of the London-based EAP and soon extended his influence to include European and Global Clinical Operations. Dirk brings 15 years of unique experience in clinical management, including expertise in crisis mental health, clinical case management, and clinical program development.
Dirk is a Licensed Mental Health Counselor (State of Washington) and also holds Accreditation in the UK through the British Association for Counseling and Psychotherapy. He holds masters degrees in both Community Counseling (Seattle Pacific University) and Pastoral Ministry (Asbury Theological). His strengths include developing innovative approaches to telephone service delivery, i.e., offering immediate and relevant outcomes to callers in distress. Before joining WPO, Dirk was instrumental in advancing service delivery and quality at a number of organizations including the Seattle Indian Health Board and Lutheran Social Services.
About the Program
In a rapidly changing business environment it is crucially important for EA companies to deliver, via their provider networks, demonstrably valuable services. Providers need to quantify the outcomes of their interventions which are then visible to an increasingly cost conscious and value focused customer. This interactive presentation will review research conducted at EAP and behavioral therapy sites which demonstrates the application of simple, valid and reliable methods for obtaining client feedback on progress. This feedback facilitates tailoring treatment to client needs, leading to significant improvements in outcome while simultaneously providing demonstrable ROI data and promoting a culture of excellence in provider networks.
Benefits:
- Identify ways to demonstrate accountability, a consumer focus and a culture of excellence in EA provider network services.
- Analyze and describe simple and methods for evaluating client feedback on process and outcome in clinical services
- Interpret the clients perceptions progress in treatment and service satisfaction so that clinical services may be empirically tailored to the individuals needs and characteristics.
Training Materials
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